FAQ - FloridaDreamHomes.com
Why should I reserve a Florida Dream Home?
Three words - Quality, Value, and Service! Our resort homes with pools and spas, private pool homes, townhomes and condos are beautifully decorated and fully appointed. The location is superb--right beside the Walt Disney World® Resort. The value is phenomenal, not only compared to other rental homes but also when you compare them to the prices of hotels in the area. However, the biggest advantage of our homes, townhomes and condos is the service we provide. Whether you book online or call our office for personal service, we are here for you 24 hours a day, 7 days a week. Even if you arrive in Orlando late at night, or are concerned about your travel arrangements for any reason, know you can always reach someone who is less than 30 minutes from your vacation rental home and is happy to help, day or night.
How do I make a reservation?
There are many ways. The fastest, simplest way is to click here. Choose the type of home you want and then scroll though our beautiful homes until you find the perfect vacation rental home for you and your family. Then just click the reservation button and follow the instructions for completing your online reservation.
Not sure which home to choose? If you call our office at 407-396-2233, tell us what you are looking for in a vacation home and we’ll be happy to help you choose the right home for you. Or, you can let us decide on a home for you and you’ll save even more money. Just ask about our "Best Value" option for more details.
You may also e-mail us at mailto:sales@FloridaDreamHomes.com, fax us at 407.396.4474, or write us at DREAM HOMES, 5511 W. Irlo Bronson Hwy. (Hwy 192), Kissimmee, FL 34746.
Too confusing? Just give us a call at 407.396.2233. Our commitment to service means we do our best to service you regardless of your desired method of communication!
Does Florida Dream Homes require a minimum stay?
If you are planning a visit of less than five nights, we are happy to offer you our Best Value option. You choose the property type and when you arrive, we’ll find you the best home available from our vast selection of properties. All properties are right beside Walt Disney World® Resort and all our homes have private pools. Guests staying for less than 5 nights must also pay a cleaning fee. For guests who want to select their specific home location, we require a 5 night minimum stay.
If you rent multiple homes for less than 5 nights each, we are unable to guarantee the proximity of the homes to one another.
What if I need to cancel?
If you cancel your reservation more than 60 days prior to your scheduled arrival, you forfeit your deposit, but will not be charged the balance of your account. We regret we are unable to offer any refunds within 60 days of your scheduled arrival for any reason. Therefore we highly recommend guests purchase travel insurance (see below).
Do I need travel insurance?
Because vacations can be disrupted for a variety of reasons including (but not limited to) emergencies, death, airline delays & disruptions, illness and bad weather, we recommend you consider purchasing travel insurance.
Where do I check in?
Your stay with Dream Homes begins at our check-in center, conveniently located right next to Walt Disney World® Resort and just a short drive from all our homes. (We mail you directions when you reserve, but you can go to the location map page and/or the directions page to see exactly where we are located.) If you arrive after hours, your key will be ready for you in the lock box. (The code to the lock box is included in your confirmation packet.) If you have any questions or problems, you will have a number to reach us 24 hours/day, 7 days/week.
When can I check in? When is check-out?
Check in time is after 4:00 pm. Check out time is before 10:00 AM. Guests arriving at the check-in center prior to the 4:00 PM check-in time are not likely to secure an early check-in. If you plan to arrive after regular business hours, we will make special arrangements for you to secure your keys. Please remember to come by our office the next morning to register. On your departure day, after leaving your rental home by 10:00 AM, please proceed directly to the check-in center to return your keys.
When you make your reservation, we do offer an early check in/late check out option for a nominal fee.
Unlike small, cramped hotel rooms, it takes a full day to professionally clean and sanitize a rental home. So an early check in can only occur if the home was empty and cleaned the previous day. A late check out makes it impossible for us to have a home ready for the next guest, so it is only possible by paying the late check out fee and it must be arranged in advance. Since we cannot get a home ready for the next guest, guests who fail to return their keys or leave their rental property on time will incur an additional night's charge.
Will my pool be heated?
If you would like pool heating, you must make arrangements for it at the time you place your reservation. Pool heating can only be ordered for the entire length of your stay. Refunds for pool heating are not available once you arrive, regardless of weather conditions.
Many of our pools are heated by electric heat pump. The desired water temperature is set at 82 degrees Fahrenheit. It is important to note that this temperature will not feel “hot” like a spa, or “warm” like a bathtub. It is only meant to take the chill off the water so you may swim comfortably. When the air temperature drops below 60 degrees Fahrenheit the pump (which sucks in air as part of its operation), although on and operating, may not be able to bring the water fully up to desired temperature. However, the operating costs for running the pool heater remain the same and no refunds can be made should the water not reach desired temperature in this circumstance.
If a pool heater is broken and/or unavailable for any reason, we will do our best to offer you an alternative property with a working unit. If, for whatever reason, we cannot provide a home with a working pool heater, our liability is limited to only the amount of supplement paid for the pool heating not supplied. (This does not apply to an otherwise functional pool heater that is on and running but cannot get the pool up to temperature due to cold weather.)
If you have reserved a property with a spa, please note that the spa is not heated, unless you have paid the additional amount for pool heat. You may order or remove pool heat from your reservation up to seven days prior to your arrival. It is up to you to monitor projected weather forcasts and determine if you want to risk paying for heat with the understanding that an electric pool heater may not be able to bring the pool up to 82 degrees if the outdoor temperature dips below 60 degrees.
How far is my Florida Dream Home from the Check-in Center?
As you can see on our location map page, our homes are conveniently located not far from our check-in center and right beside Disney World, placing us in a convenient location to serve you.
Which home will I Be In?
Most guests simply choose one of our homes from the website. There you will find photos, a video tour, interactive map and an accurate floor plan for most homes. So you know exactly what you are getting and where it is located and there are no unpleasant surprises. However, you may decide to economize by choosing a Best Value home. Best Value provides you the lowest possible price for a beautiful Florida Dream Home. With Best Value, we will select one of our beautiful homes, townhomes, or condos for you on the day of your arrival. When you place your reservation, we guarantee you will receive the number of bedrooms and bathrooms you ordered (occasionally guests are upgraded to additional bedrooms and bathrooms at no additional charge) and you will be right beside Walt Disney World® Resort. But you won't be assigned to the home until you arrive--similar to the way you get assigned to a hotel room upon arrival. This allows our homeowners to continue offering their home at the regular, retail rates but gives us the opportunity to fill inventory that might otherwise sit empty, providing good value for you and some income for our homeowners. No need to worry, we always ensure that we have a Best Value home available for every Best Value reservation.
Do the homes look like the ones on the Internet?
They are EXACTLY like the pictures, videos and floor plans on our website--We took those pictures ourselves with a professional digital camera at the very homes we are offering for rent and we update them frequently! With Florida Dream Homes there are no unpleasant surprises.
What is provided in the home?
So much, it`s tough to list it all. All linens and towels are provided. There is at least one cable TV, a DVD player, and a music system. The kitchen has a refrigerator, stove, dishwasher, microwave, toaster, and coffee maker along with all dishes and utensils. There is usually a two-car garage which in some homes has been converted into a gameroom with a pool table and/or other games and TV, washer & dryer, vacuum cleaner, iron, ironing board, and even a hair dryer. Is there anything else you require? Just give us a call and we will do our best to serve you.
Is there anything that is not provided?
There are a few things you may want to be sure to pack. We do not provide the large pool towels. You will need these because the pool water would bleach out the bathroom towels. Also, unlike a hotel, we do not have a supply closet just down the hall, so we are unable to provide the small "consumable" items that are necessary. This would include things like dishwashing soap, hand soap, shampoo, laundry detergent, trash bags, paper towels, spices, coffee, sugar, cream, even toilet paper. However, there is always a full service grocery store just minutes from your vacation home where all these items are easy to obtain.
Where is the best place to…..?
Our guests have all kinds of questions about their dream vacation. We welcome them! What is it you want to know - Where to play golf? Where to fish? Where is the local place of worship? Whatever you need, we will be more than happy to help you find it. Just give us a call or check out the Guest Services and Local Area Guide Sections of this website.