Terms and Conditions
Check In and Check Out
Check in time is 4:00 pm. (unless early check in has been purchased.)
Check in Center Hours: 9 am to 6 pm Monday through Saturday. Closed Sunday.
Guests arriving at the check-in center prior to the 4:00 pm check-in time are not likely to secure an early check in. If you plan to arrive after regular business hours, we will make special arrangements for you to secure your keys. Please Remember to come by our check in center the next morning to register (unless it is a Sunday, in which case we ask you to come by on Monday morning.) On your departure day, after leaving your rental home by 10:00 am, please proceed directly to the check in center to return your keys
Check In Requirement
Upon check-in a guest must present a photo ID along with a valid Credit Card (A Debit or Check card--even if it has a Credit Card logo--will not be acceptable.)
Reservation and Payment Terms
A non-refundable 20% deposit is required to place a reservation. The balance of your account is due 60 days prior to your scheduled arrival. Unless you have made other arrangements, the same payment method you used to place your reservation will be used to automatically make your final payment 60 days prior to arrival. If we are unable to process your final payment, your home will be offered to other renters until payment is made. Any money already paid is non-refundable. Every reservation also has an additional booking fee applied.
If you cancel your reservation more than 60 days prior to your scheduled arrival, you forfeit your deposit and any other money already paid. We regret we are unable to refund trips paid in full for any reason. Therefore we highly recommend guests purchase travel insurance. (See "Travel Insurance" below.)
Changing Your Reservation
Up to 60 days prior to arrival, you may change your reservation dates or property by paying an $89 change fee. Within 60 days of arrival, dates and property are locked in and cannot be changed or refunded for any reason. Please remember that our homes have private owners who have reserved and blocked off their home for your use. Potential bookings may have been turned away. It would be unfair to our homeowners to deny them the rental money for their home, should a guest be permitted to simply cancel at the last minute.
Because vacations can be disrupted for a variety of reasons including (but not limited to) emergencies, death, illness, etc, we highly recommend you purchase travel insurance. There are several travel insurance companies offering a variety of coverages and pricing. Simply do a Google search and select the company/policy that best fits your needs and budget.
Your Rental Home/Special Requests
We will make every effort to house you in the exact home you've chosen. If unforeseeable circumstances make that impossible, we will substitute a home of equal or greater quality with an equal or greater number of bedrooms. If you've rented a home with more than 4 bedrooms this substitution may include the substitution of two or more homes in close proximity with a total number of bed/bathrooms equal to or greater than your original reservation. Although it is rare that we have to change a property, circumstances may also prevent us from notifying you of a change prior to your arrival. Also, if you made any "special requests" when placing your reservation, it is understood that, while we will do everything possible to fulfill your requests, we cannot guarantee that your special request will be met.
If you are planning a visit of less than five nights, we are happy to offer you our Best Value option. You choose the property type and when you arrive, we will find you the best home available from our vast selection of properties. Guests staying for less than 5 nights must also pay the cleaning fee. For guests who want to select their specific home location, we require a 5 night minimum stay. (7 nights during some of our busiest Holiday Seasons.) If you rent multiple homes for less than 5 nights each we are unable to guarantee the proximity of the homes to one another.
If you purchased a "crib" with your reservation please note that these are not full size, wooden cribs. They are smaller, more portable "pak-n-play" cribs. This is so they can easily be moved from room to room. Also, for sanitation reasons, no linens are provided for these cribs. If this does not meet your needs, please contact the office to discuss alternate arrangements.
Smoking is only permitted on your rental home`s patio or in other outdoor locations.
If you purchased a BBQ please note that these are small, transportable propane gas BBQs. They will be delivered on your arrival day and placed just outside the pool screen, on the lawn. Per fire regulations, BBQs are not permitted on the pool deck.
Pets are only allowed in specific homes and require an additional fee. If you plan to bring your pet, you must notify us in advance so we can make the proper arrangements. Bringing a pet without notifying us and/or paying the additional fee will result in a higher fee charged to your card and, at our discretion, may result in the immediate eviction from the property. No refund will be granted in this event.
Children should not be allowed to swim unattended. No running, diving, or horseplay in the pool area. Please bring your own beach towels. You may not use the bath towels in the home, as the pool water will bleach them. Do not bring glass into the pool area.
If you would like pool heating, you must make arrangements for it at the time you place your reservation. Pool heating must be ordered for the entire length of your stay or a minimum of 7 nights if you are staying longer than two weeks. Refunds for pool heating are not available once you arrive, regardless of weather conditions.
Pests & Critters
Because Florida Dream Homes is a lodging establishment and it does business in the sub-tropical climate of Florida, there is always the possibility of a guest encountering various pests and critters indigenous to our location and/or potentially present in any lodging establishment including, but not limited to: Alligators, bears, Florida panthers, raccoons, birds, snakes, palmetto bugs, bed bugs, ants, bees, mosquitoes, microorganisms and so forth. Although we clean, sanitize and treat our homes on a regular basis, no amount of prevention can eliminate the possibility of an encounter. Guests agree to hold Florida Dream Homes harmless for encountering any pests or critters whether outside or inside their rental home.
Limitation of Liability
If you are unhappy with your vacation home for any reason, please contact us immediately and we will make every effort to remedy the problem. Our first priority will be to fix any problems in your current home. If we are unable to solve the problem, and if we deem (at our sole discretion) the problem to be of a serious nature, we will attempt to find an alternate property for you. Once you are offered an alternate property, no additional refunds or compensation of any kind will be offered. Choosing to remain at the original property signifies your satisfaction with it and thus we are unable to offer any discounts or refunds after the fact.