Terms and Conditions
Check in and check out
Check in time is 4:00 pm. Check out time is 10:00 AM. Guests arriving at the check-in center prior to the 4:00 PM check-in time are not likely to secure an early check-in. If you plan to arrive after regular business hours, we will make special arrangements for you to secure your keys. Please Remember to come by our office the next morning to register. On your departure day, after leaving your rental home by 10:00 AM, please proceed directly to the check-in center to return your keys.
Unlike small, cramped hotel rooms, it takes a full day to professionally clean and sanitize a rental home. So an early check in can only occur if the home was empty the night before. A $50 fee for early check in will be applied and must be arranged in advance, early check in is from 12 noon. A late check out is only possible by paying an additional fee of $50 and check out can be extended to 2pm, this must be arranged in advance. Guests who fail to return their keys or leave their rental property on time will incur a $50 charge.
Reservation and Payment Terms
A non-refundable deposit is due to place a reservation. Immediately upon processing your booking, a $100 additional non-refundable deposit will be added if you are coming during the Peak Season or $200 additional if you are coming during the Holiday Season. The balance of your account is due 30 days prior to your scheduled arrival (60 days for Holiday Season.) Unless you have made other arrangements, the same payment method you used to place your reservation will be used to automatically make your final payment 30 days prior to arrival (60 days for Holiday Season.) If we are unable to process your final payment, you might forfeit your home allocation but are still responsible for full payment. Every reservation also has an additional booking fee applied.
Upon check-in a guest must present a photo ID along with a valid Credit Card (A Debit or Check card--even if it has a Credit Card logo--will not be acceptable.)
If you cancel your reservation more than 30 days prior to your scheduled arrival (60 days during Holiday Season), you forfeit your deposit, but will not be charged the balance of your account. We regret we are unable to refund trips paid in full for any reason. Therefore we highly recommend guests accept the travel insurance offered (see below).
Because vacations can be disrupted for a variety of reasons including (but not limited to) emergencies, death, airline delays & disruptions, illness and bad weather we highly recommend you purchase travel insurance at the time of your reservation. We add 6.5% to your total for this insurance. But you do have the right to cancel this insurance within 10 days of placing your reservation. This insurance will only cover the cost of renting the home. If you would like to also insure your airline, rental car, or other aspects of your trip, you need only to let us know and we will add that to your coverage for an additional 6.5% of those charges. Coverage is provided by CSA Travel Protection. Please see their Description of Coverage for information and limitations. Plan Code 320CSA. or phone them at 866.999.4018
Your Rental Home/Special Requests
We will make every effort to house you in the exact home you`ve chosen. If unforeseeable circumstances make that impossible, we will substitute a home of equal or greater quality with an equal or greater number of bedrooms. If you`ve rented a home with more than 4 bedrooms this substitution may include the substitution of two or more homes in close proximity with a total number of bed/bathrooms equal to or greater than our original reservation.
If you made a special request when reserving your home, it is understood that, while we will do everything possible to fulfill your request, we cannot guarantee that your special request will be met.
If you are planning a visit of less than five nights, we are happy to offer you our Best Value option. You choose the property type and when you arrive, we’ll find you the best home available from our vast selection of properties. All properties are right beside Walt Disney World® Resort and all our homes have private pools. Guests staying for less than 5 nights must also pay the cleaning fee. For guests who want to select their specific home location, we require a 5 night minimum stay.
If you rent multiple homes for less than 5 nights each, we are unable to guarantee the proximity of the homes to one another.
By state law, occupancy may not exceed what is posted for each home (Generally 2 people per bedroom plus 2 additional people.) Maximum occupancy excludes children under three years of age. Occupancy is based on two people using a sleeper sofa or an air mattress. Not every home is equipped with these. Your party might need to provide an air mattress to accommodate all your guests. We also carry a limited supply of air mattresses, one of which can be picked up at our check in center during normal business hours (if available.) You will be responsible to open the sofabed or inflate the air mattress and linens are not provided.
Pets are only allowed in specific homes and require an additional fee. If you plan to bring your pet you must notify us in advance so we can make the proper arrangements. Bringing a pet without notifying us and/or paying the additional fee will request in a higher fee charged to your card and, at our discretion, may result in the immediate eviction from the property and no refunds will be granted.
Children should not be allowed to swim unattended. No running, diving, or horseplay in the pool area. Please bring your own beach towels. You may not use the bath towels in the home, as the pool water will bleach them. Do not bring glass into the pool area.
According to Chapter 515.33 of the Residential Swimming Pool Safety Act: Anyone tampering with or disconnecting pool alarms commits a misdemeanor of the second degree, punishable by a $5000 fine or one (1) year in jail. Please do not tamper with the pool alarms.
If any pool alarm at any door or sliding glass door is not working, please contact the office immediately, otherwise you will be charged for replacement of the pool alarm upon departure.
If you would like pool heating, you must make arrangements for it at the time you place your reservation. Pool heating must be ordered for the entire length of your stay or a minimum of 7 nights. Refunds for pool heating are not available once you arrive, regardless of weather conditions.
Many of our pools are heated by electric heat pump. The desired water temperature is set at 82 degrees Fahrenheit. It is important to note that this temperature will not feel “hot” like a spa, nor “warm” like a bathtub. It is only meant to take the chill off the water so you may swim comfortably. When the air temperature drops below 55 degrees Fahrenheit the pump (which sucks in air as part of its operation), although on and operating, may not be able to bring the water fully up to desired temperature. However, the operating costs remain the same and no refunds can be made should the water not reach temperature in this circumstance.
If a pool heater is broken and/or unavailable for any reason, we will do our best to offer you an alternative property with a working unit. If, for whatever reason, we cannot provide a home with a pool heater, our liability is limited to only the amount of supplement paid for the pool heating not supplied.
If your home has a spa in addition to a swimming pool, the spa will not be heated unless you have also paid for pool heat, and the temperature will also be set to 82 degrees.
Limitation of Liability
If you are unhappy with your vacation home for any reason, please contact us immediately and we will make every effort to remedy the problem. Our first priority will be to fix any problems in your current home. If we are unable to solve the problem, and if we deem (at our sole discretion) the problem to be of a serious nature, we will attempt to find an alternate property for you. Once you are offered an alternate property, no additional refunds or compensation of any kind will be offered. Choosing to remain at the original property signifies your satisfaction with it and thus we are unable to offer any discounts or refunds after the fact. Telling us about a problem at departure time will help us to fix the problem for the next guest—But we want a chance to remedy the problem for you!